Payments, Shipping, and Returns
PAYMENT FORMS ACCEPTED:
PayPal, Shopify Pay, Sezzle, Visa, Mastercard
Production costs can change throughout the year. Prices are subject to change without notification!!
TRANSFERS TAT (Turn Around Time)
RTS Screen Print Transfers: 1-2 Business Days (does not include weekends or holidays)
Sublimation Transfers: 1-2 Business Days (does not include weekends and holidays)
Pre-Order Screen Prints: Expected ship times are approximately 7 business days from closing on Sundays. We try to ship sooner when possible. Shipping times are estimates and not guaranteed. Shop owner can give you a more exact estimated ship date once order is placed.
***Please keep in mind. If you ordered a Pre-Order and/or “In Production” Screen Prints with RTS Screens or Sublimations, YOUR ORDER WILL NOT SHIP until the ship date listed in the Pre-Order/In Production Title!!***
PLEASE BE MINDFUL OF COVID SHIPPING DELAYS!!!
-Standard USPS shipping should be 2-5 days.
-Priority USPS and UPS Ground shipping (2-3 business days) can be purchased by the customer at checkout.
If you need an order rushed to you please contact the shop owner. We cannot guarantee rush orders, but can try to accommodate you.
Route Shipping Insurance
Route Shipping insurance is AUTOMATICALLY added to each order for customer protection. Route gives the customer the ability to file a refund/claim in instances that packages get lost or damaged in shipping. Purchasing Route Shipping Insurance is not required, but its a great option for insuring your packages!!
OUR SHOP WILL NOT REFUND PACKAGES FOR BEING LOST OR DAMAGED IN TRANSIT. CLAIMS MUST BE MADE THOUGH ROUTE. ONCE IT LEAVES OUR SHOP, WE HAVE NO CONTROL OF WHAT MAIL CARRIERS DO WITH THE PACAKGES. Customers NEED to purchase Route Shipping if they'd like that option to file a claim and refund for lost or damaged packages.
If Route Shipping was NOT purchased, the packages WILL NOT be refunded on The Creative Mustard Seed's end.
If an order needs to be canceled BEFORE shipping, a cancellation fee of 15% will be held from the refund. This is to cover any online banking, PayPal, Shopify, and/or Sezzle processing fees AND restocking fees. No cancellations will be made once an order has been shipped.
RETURN AND REFUND POLICY
All sales are FINAL unless the incorrect products were sent to you. WE WILL NOT REFUND FOR USER ERROR. We DO NOT GUARENTEE colors will print exactly from digital files and mockups on to a transfer. Occasionally there will be slight variation in colors when printed due to the printing process. Please be familiar with usage and follow instructions provided in each order. A HEAT PRESS is needed! Please notify the shop within 5 DAYS of receiving your order to have any issues corrected.