Payments, Shipping, and Returns
PAYMENT FORMS ACCEPTED:
PayPal, Shopify Pay, Sezzle, Visa, Mastercard
TRANSFERS TAT (Turn Around Time)
RTS Screen Print Transfers: 1-2 Business Days (does not include weekends or holidays)
Sublimation Transfers: 1-2 Business Days (does not include weekends and holidays)
Pre-Order Screen Prints: 7-10 day business day production plus shipping. We try to ship sooner when possible. Shop owner can give you a more exact estimated ship date once order is placed.
***Please keep in mind. If you ordered a Pre-Order Screen Print with RTS Screens or Sublimations, your order will ship until the ship date listed with your Pre-Order items!!***
PLEASE BE MINDFUL OF COVID SHIPPING DELAYS!!!
-Standard USPS shipping should be 2-5 days.
-Priority USPS shipping (2-3 business days) can be purchased by the customer at checkout.
If you need an order rushed to you please contact the shop owner. We cannot guarantee rush orders, but can try to accommodate you.
Route Shipping Insurance
Route Shipping insurance is an added protection for instances that packages get lost in the mail. Purchasing Route Shipping Insurance is not required, but its a great option for insuring your packages!! OUR SHOP WILL NOT REFUND PACKAGES FOR BEING LOST IN TRANSIT. ONCE IT LEAVES OUR SHOP, WE HAVE NO CONTROL OF WHAT MAIL CARRIERS DO WITH THE PACAKGES. Customers NEED to purchase Route Shipping if they'd like that option to file a claim and refund for lost packages. If Route Shipping was not purchased, the packages WILL NOT be refunded on The Creative Mustard Seed's end.
All sales are FINAL unless the incorrect products were sent to you. Please notify the shop within 5 DAYS of receiving your order to have any issues corrected. The Creative Mustard Seed will pay for new shipping of correct items.